Refund policy

Returns & Refund Policy

Last Updated: [26-07-2026]

At Pure Bloomz, we want you to love your purchase. As our products are beauty accessories that come into direct contact with the skin, we have implemented this policy to protect both our customers and maintain strict hygiene standards while complying with South African consumer protection laws.

1. Change of Mind Returns

If you purchased your item online and simply changed your mind, you may request a return in accordance with applicable South African law.

To qualify:

You must notify us within the applicable statutory cooling-off period where the law provides one.
The product must be unused.
The product must be unopened.
The hygiene seal (if applicable) must remain intact.
The product must be returned in its original packaging with all accessories included.
Proof of purchase is required.

Where permitted by law, the customer is responsible for the direct cost of returning the product.

Products that have been opened, used, frozen, chilled, or have come into contact with the skin cannot be resold for hygiene reasons and may not qualify for a change-of-mind refund unless required by law. AActs Online+1

2. Hygiene Products

For the health and safety of all customers, Pure Bloomz cannot accept returns on beauty accessories that:

have been used;
have been removed from their protective packaging;
show signs of wear;
have been chilled or frozen;
have come into contact with skin, water, oils, creams, or cosmetics.

This restriction does not affect your legal rights if the product is defective, unsafe, or not as described.

3. Defective or Damaged Products

If your item:

arrives damaged;
is defective;
develops a manufacturing fault; or
is not what you ordered,

please contact us within 7 days of delivery and include:

your order number;
photographs of the product;
photographs of the packaging; and
a description of the issue.

Where the Consumer Protection Act applies, you may be entitled to a repair, replacement, or refund, depending on the circumstances and your statutory rights. These rights cannot be excluded by this policy. SSAFLII

4. Items That Cannot Be Returned

The following cannot be returned unless they are defective or supplied incorrectly:

Used facial ice rollers
Opened skincare accessories
Products with broken hygiene seals
Products damaged through misuse, abuse, accidents, improper storage, or failure to follow care instructions
Clearance or final sale items marked as non-returnable where permitted by law
Gift cards

5. Return Process

To request a return, email:

strabagmaurice2@gmail.com

Include:

Order number
Full name
Reason for return
Photos (if applicable)

Returns sent without prior approval may be refused.

6. Inspection

All returned products are inspected upon arrival.

If a returned product is found to:

have been used;
be missing packaging or accessories;
be damaged by the customer;
be unsanitary; or
not meet this policy,

Pure Bloomz reserves the right to decline the return or reduce any refund where permitted by law.

7. Refunds

Once your return has been inspected and approved:

refunds will be issued to the original payment method;
shipping fees are non-refundable unless the return is due to our error or a defective product;
refund processing times depend on your payment provider.